This document explains how we collect, use, store, and protect your personal information when you interact with our website (www.thesaltways.com), use our services, or engage with us in any way.
As a UK-based film production company and training provider to the charity sector, we are committed to protecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
The Saltways is a film production company and training provider based in the United Kingdom.
Data Controller: The Saltways Ltd
Address: 25 Alcester Road, Feckenham, Redditch, B96 6JD
Email: emma@thesaltways.com
Website: https://thesaltways.com
Information We Collect
Information you provide to us:
- Contact details (name, email address, phone number, postal address)
- Professional information (job title, organisation, sector)
- Training preferences and requirements
- Film production project details
- Payment information (for services rendered)
- Communications with us
- Feedback and survey responses
- Comments and interactions on our website
Information we collect automatically:
- Usage information when you visit our website
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and navigation through our site
- Time spent on pages
- Referral source
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Comments and their metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Visitor comments may be checked through an automated spam detection service.
Cookies
What are cookies?
Cookies are small text files that are placed on your device when you visit our website. They allow our website to recognise your device and store certain information about your preferences or past actions.
How we use cookies:
- Essential cookies: Required for the website to function properly
- Functionality cookies: Remember your preferences and settings
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant advertisements
Managing cookies:
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you do block certain cookies, you may not be able to access all the features of our website.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How We Use Your Information
We process your personal information for the following purposes:
| Purpose | Lawful Basis |
|---|---|
| Providing our film production services | Contract performance |
| Delivering training programs | Contract performance |
| Managing your account | Contract performance |
| Processing payments | Contract performance |
| Sending service updates | Legitimate interests |
| Marketing communications (with consent) | Consent |
| Improving our services | Legitimate interests |
| Complying with legal obligations | Legal obligation |
How We Share Information
We may share your personal information with:
- Service providers: Including payment processors, website hosting services, email service providers, and CRM systems
- Training partners: When necessary to deliver specific training programs
- Professional advisors: Including lawyers, auditors, and insurers
- Regulatory authorities: When required by law
We require all third parties to respect the security of your personal information and to treat it in accordance with the law.
International Transfers
We primarily store and process your data within the UK and European Economic Area (EEA). If we need to transfer your personal data outside these areas, we will ensure appropriate safeguards are in place to protect your information.
Data Security
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.
Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Typically, we keep:
- Client project information for 7 years after project completion
- Training participant information for 3 years after training completion
- Marketing data for 2 years since last interaction
- Website usage data for 26 months
Your Legal Rights
Under UK data protection law, you have rights including:
- Right to access: Request copies of your personal information
- Right to rectification: Request correction of inaccurate information
- Right to erasure: Request deletion of your personal information in certain circumstances
- Right to restrict processing: Request restriction of processing in certain circumstances
- Right to data portability: Request transfer of information you provided to us
- Right to object: Object to processing based on legitimate interests or direct marketing
- Rights related to automated decision-making: Not be subject to decisions based solely on automated processing that produces legal effects
These rights may be limited in some situations – for example, where we can demonstrate legitimate grounds for processing your information.
How to Exercise Your Rights
If you wish to exercise any of your rights, please contact us at:
- Email: emma@thesaltways.com
We aim to respond to all legitimate requests within one month. If your request is particularly complex, it may take longer, but we will keep you informed.
You will not have to pay a fee to access your personal information or to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can address your concerns. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues:
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Notice
We may update this Privacy and Cookies Policy from time to time. The latest version will always be available on our website, and significant changes will be notified to you.
Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.